TD AMERITRADE THINK OR SWIM HOW TO
In short, not a single representative of the company has been able to understand the severity of inaccurate charts, does not even know how to read one, and insists that the data is correct. To be clear, in all these cases, while they could see the same charts on their screens, I made sure they even saw my own screen, to be certain we were looking at exactly the same thing. The TD Ameritrade trade desk did not know how to read a chart. Even when I explained it, he thought it was a couple bad ticks. I explained again, and asked to be transferred to the trade desk, so I could share the info with a trader who could relate the info to tech support.Ī TD trade desk rep then comes on the line, and we discuss the CL chart, ask him to pull it up. He came back on and told me that another TD employee had helped him understand the chart, and that it was just a "fast-moving market with a lot of volume," and that I wasn't reading it correctly - the chart was correct, he said. I called again today, did the typical explanation to the tech, who put me on hold to check it out. Each time they take a look at the chart, they don't understand the problem, and so I explain to them, understandingly, since you are talking with tech support, and they don't necessarily trade/read charts themselves. Here's where the issue comes in - I've called TD Ameritrade several days over the last weeks to report this (and it's been happening longer). The charts do revert back to correct data after the close sometime - historically looking back everything will be corrected, but live during the trading day, it just switches to this visual representation. The price movement generally is correct, but the candles tell a different story, with the open and closing prices of the candles glaringly wrong with a quick glance. One glance at this 512 tick chart tells us that the data is all wrong. I've yet to see time-based charts affected. The short version is to steer clear of Thinkorswim / TD Ameritrade if you plan on using tick charts for futures trading. There have been little things about Thinkorswim that I've disliked since TD bought it, but as a someone trying to be a crude oil trader long-term, I can't ignore this anymore, and hope it's a useful service announcement to any potentially interested in opening an account with TD.
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Let’s recall that, in August 2020, Schwab announced plans to adopt thinkorswim and integrate its trading platforms, education, and tools into its trader offerings for clients.A not too often poster, I hope this is correctly categorized, I see we're allowed broker reviews in the Traders' hideout.
TD AMERITRADE THINK OR SWIM PLUS
thinkorswim Web now features a dedicated charts tab, eight new chart studies plus five new drawing tools, dozens of new pre-built watchlists, contingent orders, order rules and trailing stops, transaction history, and a personalized education experience.thinkorswim Mobile is more customizable than ever, with a New Trader-driven account overview, redesigned core tools for easier onboarding, interactive in-app help, a new chat interface and support for Apple M1 chip.thinkorswim Desktop has gained more than 20 new charting strategies, studies and drawing tools in addition to a personalized news interface, news keyword search, and social activity watchlist.
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Highlights of the recent thinkorswim enhancements include: This year in particular, with so many novice traders engaging in the markets for the first time, it has also been critical to incorporate enhanced education about the strategies that may help them pursue their goals.” “We have always put a strong emphasis on our mobile capabilities, iterating and enhancing our offerings to deliver the full-featured but intuitive experience our trader clients have come to expect, regardless of the device they’re using. “Among the many things that made 2021 unique from a trading perspective is the fact that we’ve reached the mobile-first tipping point,” said JJ Kinahan, chief market strategist, TD Ameritrade. Aided by a host of new features and refinements to its user interfaces, these upgrades come as the firm prepares to close out a year where mobile trading for the first time surpassed trading on desktop devices. TD Ameritrade is making enhancements to its thinkorswim trading product suite to offer an even more personal, mobile-friendly experience.